Returns Policy
To ensure you are confident about your purchase, we have an Easy Returns and Exchange Policy, which gives you enough time to be in no doubt that you have made the right decision of buying jewellery from Illusion Solitaire Jewellery LLP. Should you have any problem with the jewellery piece, you can choose to return it back and claim refund or exchange within the policy time frame.
Policy:
For products purchased online through www.isdj.co refund/ exchange / return shall be entertained through www.isdj.co and shall not be entertained at any other showroom.
Duration: For Same Day Shipping Products, easy return and exchange policy timeline is 1 year from the date of delivery, for all other orders policy time frame is also 1 year from date of delivery.
Refund Policy:
For all Jewellery – 100% refund/exchange after deduction of labour charges which include “Illusion Collet” and “Gold Making” for the invoice value of the product within policy timeframe.
Return Procedure
Email us at sales@isdj.co and place your exchange/return request.
Secure your product with the original invoice, certificate(s), jewellery box etc. Please ensure that you do not give open packets to our representative who comes to collect the product. Upon a quick quality check of the received product at our end, our customer care team would process the refund/exchange within 20 business days. We are fully committed to ensure that you are 100% confident and satisfied with your purchase. Therefore, we give you the flexibility of further exchanging the jewellery piece selected by you (and already exchanged once), within a period of 5 days from receiving the new jewellery piece by you without deduction of labour. The product should be in new condition and damaged/worn-out products will not be accepted under the Easy Returns and Exchange Policy.
Shipping
We offer FREE return shipping (within India) within the easy return and exchange policy. For all the subsequent returns/exchanges under this policy, the shipping charges shall be borne by the customer. We urge all customers to inspect the package for any damage or tamper before receiving or signing for receipt at the time of delivery.
Conditions
Items that have been reworked by third party jeweler, customized designs or pieces with personalized engraving cannot be returned or exchanged.
The product should be original and accompanied with Original Product Certificate, Original Invoice and Bills. In case the customer cannot produce the original certificate, we will send the product to the Lab for recertification before processing the Return/ Exchange under the Easy Returns and Exchange policy. The shipping cost and the cost of such certification shall be borne by the customer.
The policy is applicable for orders delivered within India only.
Warranty
The product should be original and accompanied with the original product certificate and original/copy of invoice.
Customers can email at sales@isdj.co.
We offer cleaning & polishing services, stone tightening and other repair services which enhance the life of the jewellery that suffers the daily wear and tear.
Warranty service rendered is not chargeable however, the Customer will have to bear the cost of any extra material (Gold or Diamond), if applicable, required to complete the service request.
The shipping charges (to and fro) shall be borne by the Customer. The customer will be responsible for shipping the product to office premises.The policy is deemed void if any other third party jeweller has worked on it.